Shipping & Delivery Policy
At yiloop, we understand that a smooth delivery experience is an important part of your shopping journey. We carefully process each order and work with reliable logistics partners to help ensure your lighting products arrive safely and efficiently.
This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered after purchase.
Order Processing Time
After your order is successfully placed, our team will begin preparing your products for shipment.
Order processing includes:
- Order verification
- Product preparation
- Quality checking
- Packaging
- Shipment arrangement
Processing times may vary depending on product availability, order volume, holidays, and operational conditions.
Most orders are processed within a reasonable timeframe after payment confirmation.
Please note that orders cannot be shipped until payment has been successfully completed.
Shipping Time
After processing is completed, your order will be transferred to the shipping carrier for delivery.
Delivery time may vary depending on:
- Shipping destination
- Carrier availability
- Local delivery conditions
- Weather conditions
- Holidays or peak shopping periods
- Customs or regional requirements
Estimated delivery times provided during checkout are intended as general guidance and are not guaranteed delivery dates.
Shipping Confirmation & Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.
Tracking details allow you to:
- Follow shipment progress
- View delivery updates
- Monitor package movement
Please allow some time for tracking information to become active after shipment confirmation, as carrier systems may require processing time.
Shipping Address Information
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully review:
- Recipient name
- Shipping address
- Apartment or unit number
- Postal code
- Contact information
If you notice an incorrect address after placing your order, please contact us as soon as possible.
We will make reasonable efforts to assist with address corrections; however, changes cannot always be guaranteed once an order has entered the shipping process.
Package Delivery
Most orders are delivered successfully according to the tracking information provided by the carrier.
Customers are encouraged to:
- Monitor tracking updates
- Ensure someone is available to receive the package when necessary
- Check safe locations around the delivery area if a package is marked delivered
Once a carrier confirms successful delivery, customers should review the package and contact us promptly if any issue is found.
Damaged Packages
Because lighting products may contain delicate components, we recommend inspecting your package after delivery.
If your package arrives damaged:
- Take photos of the package and product condition
- Keep all packaging materials
- Contact our customer service team with your order details
Our team will review the information and provide appropriate assistance.
Lost or Missing Packages
If your tracking information shows that a package has been delivered but you cannot locate it, we recommend:
- Checking around your property
- Asking household members or neighbors
- Contacting the shipping carrier for additional delivery details
If you still cannot locate your package, please contact our customer service team and provide your order information so we can assist with reviewing the situation.
Delayed Deliveries
Delivery delays may occur due to circumstances outside of our control, including:
- Severe weather
- Carrier delays
- Transportation disruptions
- High-volume shipping periods
- Customs processing
- Other unexpected logistics issues
While we work with reliable shipping partners, yiloop cannot guarantee exact delivery dates once an order has been transferred to the carrier.
International Shipping Considerations
For orders shipped internationally, delivery may be affected by local regulations, customs procedures, or additional processing requirements.
Customers are responsible for providing accurate shipping information and complying with any applicable local requirements.
Additional fees or charges imposed by local authorities, if applicable, may be the responsibility of the customer.
Order Tracking Assistance
If you have not received tracking information or need help understanding your shipment status, please contact our customer support team.
Please include:
- Order number
- Customer name
- Email address used for purchase
This information helps us locate your order and provide assistance more efficiently.
Contact Us
For shipping-related questions, please contact:
Email:
service@yiloop.com
Phone:
+1 (646) 833-7011
Our customer support team is available to assist with order updates, delivery questions, and shipping concerns.