Contact Us
At yiloop, we are committed to providing a smooth and reliable shopping experience. Whether you have questions about our lighting collections, need assistance with an order, or require support after purchase, our customer service team is ready to help.
We value every customer interaction and aim to provide clear, friendly, and efficient assistance throughout your experience with yiloop.
Customer Support
Our support team can assist you with:
Product Information
If you have questions before purchasing, we can help you understand:
- Product features and specifications
- Lighting styles and designs
- Product availability
- Installation or usage information
- Product care recommendations
We encourage customers to contact us before ordering if they need additional details about a product.
Order Assistance
For questions related to your purchase, our team can assist with:
- Order confirmation
- Order details
- Order status updates
- Shipping information
- Address correction requests
- General order-related concerns
When contacting us regarding an existing order, please include your order number and the email address used during checkout so we can locate your information more efficiently.
Shipping Support
If you have questions regarding delivery, tracking, or shipment progress, our team can provide assistance with:
- Tracking information
- Delivery updates
- Shipping-related questions
- Package concerns
Once your order has been shipped, tracking information will be provided according to our shipping process.
Returns & After-Sales Support
We want every customer to feel confident when shopping with yiloop.
If you need assistance with:
- Return requests
- Product issues
- Damaged items
- Incorrect items received
- Refund questions
Please contact our support team, and we will guide you through the appropriate process.
Business & Partnership Inquiries
For business cooperation, wholesale inquiries, or other professional requests, please contact our team through the information below.
We welcome opportunities to connect with partners who share an appreciation for thoughtful design and quality home products.
How To Contact Us
For faster assistance, please provide:
- Your full name
- Order number (if applicable)
- Email address used for purchase
- A detailed description of your question or concern
- Relevant photos or information when necessary
Providing complete details allows our team to respond more efficiently.
Customer Support Information
Brand Name:
yiloop
Operating Entity:
Hubei Litengyan Network Technology Co., Ltd.
Customer Service Email:
service@yiloop.com
Customer Service Phone:
+1 (646) 833-7011
Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (PST)
Company Address
Hubei Litengyan Network Technology Co., Ltd.
Room 406, 4/F, Building 4, Xudong Petrochemical Community, No. 524 Youyi Avenue, Heping Street, Hongshan District, Wuhan City, Hubei Province, China
Our Commitment
At yiloop, customer satisfaction is an important part of our brand philosophy.
We continuously strive to improve our products, communication, and service experience. If you have any questions, suggestions, or feedback, we welcome you to contact us.
Your trust helps us continue creating better lighting experiences for modern homes.