Return & Refund Policy
At yiloop, we want every customer to be satisfied with their purchase. We carefully select and provide modern lighting products designed to enhance your living spaces, and we understand that there may be situations where a return or refund request is needed.
This Return & Refund Policy explains the conditions, process, and requirements for requesting a return or refund for products purchased from the yiloop website.
Return Eligibility
Customers may request a return within 90 days of receiving the product.
To be eligible for a return, the following conditions must be met:
- The return request must be submitted within the applicable return period.
- The product must be unused or gently inspected only.
- The product must remain in its original condition.
- All original packaging, accessories, manuals, and included components must be returned.
- The product must not show signs of damage, modification, misuse, or excessive use.
Returns that do not meet these conditions may not be accepted.
How To Request A Return
Before sending any product back, please contact our customer service team for return instructions.
Please provide:
- Order number
- Customer name
- Email address used for purchase
- Reason for return
- Photos or videos if the product has an issue
Our team will review your request and provide the appropriate return instructions.
Please do not send products back without prior approval, as unauthorized returns may not be processed.
Product Condition Requirements
Because lighting products may contain delicate components and specialized structures, customers should handle products carefully when evaluating their purchase.
Returned items should include:
- Original product packaging
- Protective materials
- Accessories
- Instruction materials
- Any included parts
Products returned incomplete, damaged, or improperly packaged may affect the refund eligibility.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery.
Please include:
- Order number
- Description of the issue
- Clear photos or videos showing the problem
- Packaging condition if relevant
After reviewing the information provided, our team will determine the appropriate solution, which may include:
- Replacement assistance
- Additional support
- Refund consideration
We recommend keeping all packaging materials until your concern has been resolved.
Non-Returnable Situations
Returns may not be accepted in situations including:
- Products damaged due to improper use
- Products modified or altered after delivery
- Missing components or accessories
- Products without original packaging when required
- Damage caused by improper installation or handling
- Normal signs of wear after use
Return Shipping Responsibility
For general returns due to personal preference, customers may be responsible for return shipping costs unless otherwise agreed.
For products that arrive damaged, defective, or incorrect, yiloop will review each situation and determine the appropriate resolution.
Shipping fees paid during the original order may not always be refundable unless required by applicable laws or approved by our customer service team.
Refund Process
Once a returned product is received and inspected, we will process the refund according to the results of the inspection.
Approved refunds will be issued to the original payment method used during checkout.
Refund processing includes:
- Return delivery to our designated location
- Product inspection
- Refund approval
- Payment processing by the original payment provider
Refund Timing
After approval, refunds are typically processed within a reasonable timeframe.
Please note that the time required for funds to appear in your account may vary depending on:
- Your bank
- Credit card company
- Payment provider processing times
If you have not received your refund after the expected processing period, please contact your payment provider first. If the issue continues, our customer service team will assist you.
Order Cancellation Requests
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests can only be considered before the order enters processing or shipment preparation.
Once an order has been shipped, cancellation may no longer be available, and the product may need to follow the standard return process.
Exchanges
At this time, exchanges are handled on a case-by-case basis depending on product availability and the specific situation.
If you would like to exchange an item, please contact our customer service team with your order information.
Contact Us
For return, refund, or order support, please contact:
Email:
service@yiloop.com
Phone:
+1 (646) 833-7011
Our customer service team will assist you with the next steps and help ensure your request is handled properly.